Privacy Policy
Last Updated: 15 March 2024
Manaaki Tech ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Manaaki Tech.
This Privacy Policy applies to our website, and its associated subdomains (collectively, our "Service") alongside our application, Manaaki Care. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
1. Introduction
Manaaki Tech ("we", "our", or "us") is committed to transparency regarding privacy practices for our client/case management software platform. This Privacy Policy explains our role in relation to the data processed through our platform when integrated with your existing cloud infrastructure. As a technology provider that integrates our software into your Microsoft Azure or cloud platforms, we recognise that you maintain primary control over data storage, collection, and security. This policy clarifies the respective responsibilities regarding data protection and privacy when using our platform.
2. Our Role in Data Processing
2.1 Software Provider
Manaaki Tech provides client/case management software that is integrated into your existing Microsoft Azure or cloud platforms. We do not provide hosting services or direct data storage as part of a SaaS solution.
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
2.2 Account Information
When you engage with Manaaki Tech, we collect limited information necessary to provide our services, such as contact details for authorised representatives from your organisation.
2.3 Platform Usage Data
We may collect aggregated, anonymised information about how our platform is used, including performance metrics, feature utilisation statistics, and system diagnostics. This technical information helps us improve our software and provide support services.
3. Your Role as Data Controller
3.1 Data Storage and Management
As our client, you maintain full control over all data stored in your Microsoft Azure or cloud platforms. This includes client/case data, user information, and any other personal data processed through our platform.
3.2 Consent and Legal Basis
You are responsible for ensuring that you have appropriate legal bases for collecting, processing, and storing personal data using our platform, including obtaining necessary consents from your clients and end users.
3.3 Security Configuration
You are responsible for implementing and maintaining appropriate security controls within your Microsoft Azure or cloud environment where our software is deployed, including access controls, encryption, and other security measures according to your internal policies and applicable regulations.
4. How We Support Your Data Protection Efforts
Information We Collect
We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, use Live Chat, open a Support Ticket, or otherwise contact us.
Personal Information
Depending upon your use of our Service, we may collect the following personal information:
- Name and contact information (email address, phone number, etc.)
- Billing information and transaction history
- User content (stored in or through our Service)
- Communication between you and Manaaki Tech (e.g., we may send you Service-related emails)
5. Updates and Maintenance
Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.
5.2 Vulnerability Management
If we discover security vulnerabilities in our software, we will promptly notify you and provide patches or mitigation instructions according to the severity of the issue.
6. Third-Party Components
6.1 Software Dependencies
Our platform may incorporate third-party libraries, components, or services. We carefully evaluate these components for security and reliability before inclusion in our software.
6.2 Third-Party Integration
If you choose to integrate our platform with third-party services or applications, you are responsible for ensuring that such integrations comply with your privacy and security requirements.
7. Your Data Protection Rights and Responsibilities
7.1 Responding to Data Subject Requests
As the data controller, you are responsible for responding to data subject requests regarding personal data processed through our platform. Our software includes features to help you fulfill these requests.
7.2 Data Breach Notification
You are responsible for notifying relevant authorities and affected individuals in the event of a data breach within your environment. We will provide reasonable assistance in investigating any security incidents that may involve our software.
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
- a parent, subsidiary, or affiliate of our company
- third party service providers for the purpose of enabling them to provide their services, for example, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms
- our employees, contractors, and/or related entities
- our existing or potential agents or business partners
- sponsors or promoters of any competition, sweepstakes, or promotion we run
- courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
- third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you
- third parties to collect and process data
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:
- Posting the updated Privacy Policy on our website
- Sending an email notification to your designated contacts
- Including information in our release notes
9. Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details:
Privacy Officer
support@manaakitech.com