Support Centre

Getting started with Manaaki Care is easy! Choose the plan that best fits your organisation's needs, contact us for an account, and we will guide you through our step-by-step onboarding process. Our team will guide you through setting up your account, configuring your workflows, and importing any existing client data.

We also offer personalised onboarding sessions for new users to ensure you're comfortable with the platform and can start using it effectively right away.

Yes, Manaaki Care supports data import from various formats including CSV, Excel, and direct API integrations with several popular case management systems. Our data migration specialists will work with you to ensure a smooth transition from your existing system to Manaaki Care.

We understand that migrating data can be a complex process, especially when dealing with sensitive client information. That's why we provide comprehensive support throughout the entire migration process to ensure data integrity and security.

Security is our top priority at Manaaki Care. We implement industry-leading security measures including:

• End-to-end encryption for all data in transit and at rest
• Regular security audits and penetration testing
• Multi-factor authentication
• Role-based access controls
• Compliance with relevant data protection regulations
• Regular backups and disaster recovery procedures

Our Enterprise plan also offers additional security features including on-premises deployment options for organisations with specific security requirements.

We provide comprehensive training and support to ensure you get the most out of Manaaki Care:

• Initial onboarding and training sessions for all users
• Comprehensive documentation and video tutorials
• Regular webinars and training sessions on new features
• Email support for all customers
• Priority support with faster response times for Professional and Enterprise plans
• Dedicated account manager for Enterprise customers

Our support team is available Monday to Friday, 9am to 5pm, with extended hours for Enterprise customers.

Absolutely! Manaaki Care is designed to be highly customisable to meet the specific needs of different social and community service organisations. Customisation options include:

• Custom fields and data collection forms
• Configurable workflows and approval processes
• Custom reporting and dashboard templates
• Integration with other systems via our API
• Custom branding options

Professional and Enterprise plans offer more extensive customisation options, and our team can provide guidance on best practices for configuring the system to match your organisation's processes.